FAQs

Answers to the questions we are asked most. Every answer matches our full policies, which are linked below.

Orders and shipping

How much is shipping?
Shipping is free on every order within Australia.

How long will my order take?
Orders are processed in 1 to 2 business days and delivered in 5 to 7 business days after dispatch. In total, allow 6 to 9 business days from the day you order.

Is there an order cut-off time?
Yes. Orders placed before 2:00pm Sydney time on a business day start processing the same day. Later orders start the next business day.

Do you ship outside Australia?
Not at the moment. We only deliver within Australia.

Can you deliver to a PO Box or parcel locker?
No. We deliver to street addresses only.

How do I track my order?
We email you a tracking number once your order is dispatched. You can also follow it on our Track Your Order page.

Will I pay customs duties or import fees?
No. The total at checkout is the full amount you pay.

Can I change or cancel my order?
Yes, as long as it has not been dispatched. Email us with your order number as soon as possible.

Payment

Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.

Do you offer Afterpay, Zip or PayPal?
Not at the moment.

What currency are your prices in?
All prices are in Australian dollars (AUD).

Returns and exchanges

Can I return an item if I change my mind?
Yes, within 30 days of delivery, including sale items. Items must be unworn, unwashed and have their original tags attached. Return postage is paid by you.

How do I start a return?
Email us with your order number and the items you want to return. We will send you the return instructions and address.

What if the item doesn't fit?
Email us within 30 days of delivery. You can keep the original item and we will send a different size or colour free of charge, subject to stock.

What if my item is faulty, damaged or wrong?
Email us your order number and photos of the issue. We will arrange a replacement or refund at no cost to you, and in most cases you won't need to send the item back.

How long do refunds take?
We approve returns within 3 business days of receiving them. Your bank then usually takes 5 to 10 business days to show the refund.

Can I get store credit instead of a refund?
Yes. Store credit is issued for the full value of the returned item and is valid for 3 years.