Shipping policy

Shipping is free on every MELBAROSE order. Orders are processed in 1 to 2 business days and delivered in 5 to 7 business days after dispatch.

Where we deliver

We deliver to street addresses in all Australian states and territories. We do not deliver to PO Boxes, parcel lockers or parcel collection points. At the moment we only ship within Australia.

Delivery timeframes

Stage	Timeframe
Order processing	1 to 2 business days
Delivery after dispatch	5 to 7 business days
Total from order to delivery	6 to 9 business days
Shipping cost	Free on all orders

Business days are Monday to Friday, excluding public holidays. Orders are not processed or delivered on weekends.

Order cut-off time

Orders placed before 2:00pm Sydney time (AEST/AEDT) on a business day start processing the same day. Orders placed after 2:00pm, on a weekend or on a public holiday start processing the next business day.

Where your order ships from

Orders are dispatched from our fulfilment warehouse in Direk, South Australia.

Order tracking

Once your order has been dispatched, we will email you a tracking number. You can follow your parcel on our Track Your Order page. Tracking can take 24 to 48 hours to show the first update.

Prices, duties and import fees

All prices are shown in Australian dollars (AUD). You will not be asked to pay any customs duties or import fees on delivery. The total shown at checkout is the full amount you pay.

Orders with more than one item

Items in the same order may arrive in separate parcels. There is no extra charge for this, and each parcel has its own tracking number.

Delivery address

Please check your delivery address carefully at checkout. If you notice a mistake, email us as soon as possible. We can update the address as long as the order has not been dispatched.

Late, lost or damaged parcels

If your order has not arrived within 9 business days of your order date, please email us with your order number. We will look into it with the carrier. If the parcel is confirmed lost, we will send a replacement or give you a full refund.

If your parcel arrives damaged, email us within 7 days of delivery with your order number and photos of the parcel and item. We will arrange a replacement or refund at no cost to you.

Occasionally, delivery can take longer because of carrier delays, severe weather or peak periods. If this happens, we will keep you updated by email.