Refund policy

You can return items for a change of mind within 30 days of the delivery date, including sale items. Faulty, damaged or incorrect items are covered separately and are always handled at no cost to you.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits these rights. The 30-day window below applies to change-of-mind returns only.

Faulty, damaged, incorrect or not-as-described items

If your item is faulty, damaged, not what you ordered or does not match its description, please email us with:

Your order number
The item affected
Clear photos showing the issue

We will review your photos and reply with the next steps, usually within 24 hours on business days. Depending on the issue, you can choose a replacement or a refund. In most cases we will not need the item back. If we do ask you to return it, we will cover the full cost of return postage.

Change-of-mind returns (30 days)

If you change your mind, you can return an item within 30 days of the delivery date. This applies to full-price and sale items.

To be accepted, items must be:

Unworn, unwashed and in their original condition
Returned with all original tags attached
Free from makeup, perfume, deodorant, pet hair or other marks

For hygiene reasons, we cannot accept change-of-mind returns on earrings, underwear, intimates, swimwear bottoms or bodysuits unless they are faulty.

How to start a return

Email us at info@melbarose.com with your order number and the item(s) you want to return.
We will reply with your return instructions and return address, usually within 24 hours on business days.
Pack the item securely and send it using the instructions provided.

Please contact us before sending a return. Parcels sent without return instructions may take longer to process.

Return shipping costs

Reason for return	Who pays return postage
Change of mind	You (the customer)
Faulty, damaged, incorrect or not as described	MELBAROSE

Our returns address is outside Australia, so change-of-mind returns are sent internationally. We recommend a tracked postage service, as we cannot process a return we have not received.

Exchanges for size or colour

If you need a different size or colour, email us within 30 days of delivery. You can keep the original item, and we will send the new size or colour free of charge, subject to stock. Exchanges are limited to one per item.

If the size or colour you want is out of stock, you can return the original item for a refund or store credit under our change-of-mind terms above.

Refunds and store credit

Once your return arrives, we will inspect it and confirm approval within 3 business days. You can choose between:

A refund to your original payment method. Your bank or card provider usually takes 5 to 10 business days to show the refund in your account.
Store credit for the full value of the returned item, sent by email and valid for 3 years.

We will email you once your refund or store credit has been issued.

Returns that do not meet our conditions

If a change-of-mind return arrives worn, washed, damaged or without its tags, we will email you before taking any action. In this case we may not be able to offer a refund, and we can send the item back to you at your cost.